Steve’s Weekly Update

“Your smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark.” – Jay Danzie

Busy, busy, busy is the how I would describe the start to December. When we are this busy it tests our processes and how well they work when we stress them. It is during these times that we must pay even closer attention to the processes we have designed to take care of our patients safely and with compassion. We can’t take any of these processes for granted or skip steps as they will compromise our ability to provide safe care. High risk processes like surgical timeouts, medication administration, patient identification are a few that come to mind. Let’s all work to keep our patients safe. Please  look for patient safety issues and report them immediately so we can correct them.

Our Quality/Clinical Excellence agenda for 2015 is something you all should be aware of, understand why it is part of our business plan and understand what your role is in helping us achieve high quality care and clinical excellence. We continue to have publically reported measures as part of our agenda those are Core measures, hospital acquired conditions and patient satisfaction. In addition we are working toward several special designations/certifications such as Sepsis and Primary Stroke. Other items are: Bedside reporting, hourly rounding, restraint use, falls, radiation right, Blood administration and utilization, Effective use of the Modified Early Warning System (MEWS) and Rapid Response Team Activation, Reduction In CT Oral Contrast Usage, Ventilator Days and ICU LOS Reduction, Safe Procedural and Surgical Verification, MRSA Eradication (CHG Bathing and Nasal Ointment), Instrument Flash Rate Reduction and Clinical Alarms (Failure Effect Mode Analysis). All of these are important parts to safe, high quality care that provides the best outcomes for our patients. Items that you impact should be discussed at your regular staff meetings and results shared on how we are performing.

Coliseum is going “cold turkey” January 1!  We want to help you quit! Smoking Cessation Classes Have Started for CHS Staff!  New Classes are starting this week!  It’s not too late to sign up! Visit to gather additional details on course availability and additional resources you can use to stop smoking.

Ride with CHS in the Macon Christmas Parade Sunday, December 7  | 2:00 pm | Downtown Macon  All CHS staff and their families are invited to ride on the CHS float in the Macon Christmas Parade!  If you and your family are interested in being a part of this event, please contact the Jen Bradley in the Marketing Department ( to sign up.

Tea with Santa & Christmas Tree Lighting -Sunday, December 14 Tea with Santa: 3:30 p.m. | CNH First Floor Conference Room | Exclusive to Staff –Christmas Tree Lighting: 4:30 p.m. – 6:00 p.m. | CNH Front Lawn | Open to Public

As many of you know we completed our HCA Quality Review Survey just before Thanksgiving. We have now received our survey results and recommendations from which actions plans will be developed to improve items cited in the survey. There are going to be several audits as part of these actions plan to make sure that as we improve processes these improvements are sustained. Some items everyone needs to be watchful for are unapproved abbreviations, completion of all the required documentation for controlled substances, telephonic orders being read back and verified, proper timing of patient assessments and reassessments and strict adherence to timeouts before any procedure in begun. Thank you in advance for our engagement in improving these processes.

As a community business as well as a hospital I support and encourage any efforts we make that go beyond being a hospital and healthcare provider. Many of you expressed to Lisa Brown, interest in continuing the food drive that we began prior to Thanksgiving. Our food drive will continue through December 19th and all food donated will go to Macon Outreach. Please join us in the effort to make sure no one is left out during the holidays.

Last week I asked for your input on creating a Vision Statement for our hospital and health system. I have received a few but want to extend the offer a while longer to get better participation. Yogi Berra once said “If you don’t know where you are going, you might wind up someplace else.”

Please ask your Director for one of the forms to submit your idea of a vision for our hospital.

Last week our patient experience scores put us at the top of the South Atlantic Division! We now have a goal to be #1 in the company and eventually in the 90th percentile in the country. In order to achieve that goal we must strive for excellence with every patient, every encounter, every time. Every member of our team makes on impact on the care of our patients. Will you make your impact the best?

Have a great weekend!