Weekly Wrap-Up from Steve Daugherty!

I want to thank everyone who was able to attend the service awards banquet last night at the Georgia Sports Hall of Fame. It was a great evening recognizing over 1000 years of service to CNH and CMC. I hope you all enjoyed the comradery, dancing and celebration with your friends and family for your years of service to our hospital and its patients. I hope that some of you were able to meet my wife, Lynda who attended with me. She is for me like your family is for you, my support and encourager and I was happy you had the chance to meet her. My special thanks to the Human Resources and Marketing teams who put this special evening together. I think we all agree AJ the DJ is a must for all future events! Special recognition to Danny Manville who celebrated 35 years with us last night and received his designated parking space for the next year. I have heard he is taking bribes for use of this space! Again, thanks to all of you who celebrated last night.  You are what makes our hospital more than just bricks and mortar.


Yesterday we celebrated 11 weeks in a row of being in the top 3 of the South Atlantic Division! Now it is time to take it to another level. We have agreed on a new goal of 80% overall and focus on 2 specific areas: response time and medication side effects. As a reminder purposeful hourly rounding will help reduce those call buttons being used if you focus on the 3 P’s – position, potty and pain. Equally so, you will need to clearly communicate to the patient using the word side effects when discussing potential complications of the medicines you are administering. We are still in the 40% range for side effects and response time is rated as always 60% of the time. If we move these two with some focused effort we can easily set our patients experience apart from any other competitor. We are also introducing thank you cards and patient preference cards as anew effort to better understand our patients needs and let them know we appreciate their choosing CNH as a place for care. I took 11 pies in the face yesterday and I will happily take more if we can continue our incremental improvement towards world class patient experience at our hospital.



Matt Massee & Gerri Jackson (3rd Floor)  – “When I needed help fast, they came to me and stayed with me as long as I needed them.  All I had to do was call for them.  Thank God for Matt & Gerri.”     Patient –  R.C.

Lee Glover (Physical Therapy) –  “Our appreciation for Mr. Lee Glover’s assistance and educating us post back surgery, it was excellent.  Mr. Glover was informative and very courteous.  Coliseum Northside should be proud to have this employee at your facility.  I would recommend Coliseum Northside to any future surgical patients.”  Patient – G.W.

I received a call from patient, F.M., and she wanted to tell me how great her care was at Northside. She said the endo nurses looked after like she was a newborn baby. The nurses and laboratory were just a sweet. She told me “Northside is her special place for care.” He also added her husband was in our ED 4 weeks ago and got equally good care. Both are back on the mend and happy they have Northside for their care.

Several items were noted in our quality survey which require some re-education which has or will be beginning on the third floor. Those are the proper timing and documentation of our assessment and re-assessments and neuro checks. I ask that you also continue to document narcotics carefully including the verification at all hand-offs. I hope that the change in the nursing module has made this easier to perform it the hard stop.

January has started our year out on the right foot. We are projecting to finish about 30 admissions above last year and are maintaining our surgical growth with surgical volume up 50% over the prior year. Our Emergency volume continues its climb up 21% over last year with an increase of 30% in EMS volume. Positive signs that our community is recognizing us as a place to get quality healthcare.


In an effort to simplify the access to the IT helpdesk, the contact number for both Coliseum and Coliseum Northside has changed to a 4 digit extension of 3225. From either facility, IT support can be reached via this extension. This will eliminate the need for in house users having to remember/dial an 888-252-3397 or 6403, depending on which facility they are located.

We now have the ability to make employee name badges here at CNH! So if you need a new badge or have lost one please visit Amy Stokes in Administration who can get a new one made for you on the spot! You asked for it, you got it!


There are four great programs coming up that I encourage you to attend and/or invite neighbors and friends to attend. They are:

A Healthier You: Our Favorite Thing!

Coliseum Health System’s Annual Women’s Symposium

Saturday, February 7th

10am-1pm (doors open at 9:30am)

Mabel White Baptist Church

Fellowship Hall

1415 Bass Rd, Macon, GA 31210

Featuring : Zonya Foco, RD, CHFI, CSP

Every now and then we all need some inspiration to improve ourselves, restore the liveliness within us, and renew our sense of well-being. Coliseum Health System invites you to an event just for women featuring nationally renowned women’s health speaker Zonya Foco. Through Zonya’s experience as a Registered Dietician and Fitness Instructor, she will inspire and motivate you to improve their health, create balance, and maximize your energy: To be good to your sweet heart. Adding to the tips that Zonya will provide, get inspired to manage your health after hearing real stories from women who have been motivated to improve their health. Additionally, Dr. Jessica Williams, OB/GYN will discuss women’s health issues and answer your questions. We also cannot wait to share with you some of our favorite things! You won’t want to miss out! $10 per person includes lunch and a gift.


Lap-Band Bariatric Surgery Seminars

Saturday, February 7, 10 a.m.

Coliseum Northside Hospital

First Floor Classroom

400 Charter Blvd.

Learn more about the revolutionary Lap-Band bariatric weight-loss procedure, the safest, most affordable surgical weight-loss option available. It is also the only adjustable and reversible weight-loss procedure available, and patients receive free fills and support for life. For reservations, please call (478) 273-8572 or (855) 415-9231.


Medicare Made Easy

Monday, February 9th

10:00-11:30 a.m.

Coliseum Northside Hospital | First Floor Conference Room | 400 Charter Blvd.

A class designed specifically for senior adults to help them understand their Medicare benefits.  Lunch will be served following the course.  Attendees are invited to stay for Advance Directives.


Advance Directives for Final Healthcare

Monday, February 9th

Noon – 1:00 p.m.

Coliseum Northside Hospital | First Floor Conference Room | 400 Charter Blvd.

Learn how to make wise, well-thought-out plans for your final health care wishes.  Lunch will be provided.  Attendees are also encouraged to register for Medicare Made Early earlier in the


Thanks for your hard work! Now on to February!

Go Seahawks!