Steve’s Weekly Wrap-Up! (July 10, 2015)

The month of June was another very good month for our hospital. We had growth in all areas of the hospital for the 6th straight month: Emergency visits, surgical cases and admissions all grew over last year! This continues to add to the financial strength of the hospital and allows us to continue to improve our services and technology for our community. Thanks for your hard work! Pat and the nursing team is now working on a priority list of needs for the med/surg unit (3rd floor) as we have additional dollars to invest in this area Tlike we did with patient beds. Once we have submitted that list and have it approved we will update you on the improvements we will be making.
image Today we celebrated our second Fabulous Friday where we recognize those staff members who have been mentioned by name by our patients. We spent time with Eric Wheeler, Pam Noegel and Doug Wheeless to learn how they approach patient care and how they create a great patient experience. Pat and I really enjoy this time to connect with these outstanding performers. I can only hope these Fabulous Friday’s grow with the number of staff recognized by our patients!

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Next week, July 18th, we continue our community event series on the lawn of our campus. This event, Frozen in July, has had the best response yet from the community. Currently we are expecting beteen 1200-1500 people to attend this event! The movie will start between 8:30 and 9:00pm but before the show starts we will have a theme bounce house, an obstacle as well the opportunity for the kids to meet with Princess Elsa, Anna, Belle and Ariel as well as others. The fun starts at 7:00pm! I would ask our staff to please park down the hill at the bariatric center so that our community can park in the closer lots.

This week I had the opportunity to visit with two Macon businesses to talk about all the great things happening at our hospital. First, Lance and I met with James and Jodi Palmer, owners of Macon Magazine, to discuss new projects and services and how we might better use this great publication to tell our story to the community. Jodi and James are strong advocates for the community and share my commitment to using local vendors and services when possible and partnering to help our community succeed. I also visited the Trane plant in the industrial park with Alyson Cozart. Trane is a subsidiary of Ingersoll Rand and manufactures heating and cooling equipment like the units in our patient rooms. We discussed our services with their leaders as well our H2U employer clinic. I learned a lot and made some great connections with this growing company. Please know I am advocating for the great care you provide here every day and is this one of the ways we market our services to large employers and understand the needs of their employee who will hopefully use us for their elective or emergency care.

We continue to perform rounds and assess/validate our patient and family experience while they are in our care. It is critical that all interactions from EVS to pharmacy to nursing are positive, compassionate and with the needs of the patient and family in mind. Communication with the each other is just as important as with the patient and family. We need to all be on the same page with the care plan so that we can keep them informed. Our last inpatient scores place us in the 68th percentile which translates to 7 out of 10 patients rating us a 9/10. The emergency room is currently in the 70th percentile. Remember our stretch goal is to be in the 80th percentile so we have some more work to do. Please communicate any ideas you have to improve our patients experience to your manager or director.

School is just around the corner! Don’t forget to take advantage of the great benefit you have with the H2U clinic. They can help get everyone ready for school including physicals. Just click on the link on our homepage to make an appointment.

Patient recognition:

Dinita Bentley has a wonderful personality and was great to me with a caring, loving attitude. Everybody has been really caring and helpful to me for which I am eternally grateful. I have been well looked after, which I very much needed. Dorie and Jackie we also kind and looked after me well. Everybody has been great (Clair, Elizabeth, April and Shonda)! I hope I haven’t failed to mention someone because all are great! You have a wonderful team of folks doing an exceptional job with patients. – patient

Kudos to the medical team which worked so diligently in assisting me in my recovery and is still assisting me with home health care. I am most grateful for all which was done for me during my stay. Thank you very kindly from the bottom of my heart. – patient

The entire service I received from the time I checked in until the time I left was excellent. The people were caring and listened to what I had to say. The service and food was excellent! I was pleased with my entire experience. Thank you. – patient

Dinita Bentley was marvelous for all of my mother’s stay! She was warm and inviting to all of our family and friends. – daughter of patient

Thanks for a great patient care week!

Steve Daugherty - CNH
CEO Steve Daugherty