Steve’s Weekly Wrap-Up! (September 18, 2015)

The remarkable thing is, we have a choice everyday regarding the attitude we will embrace for that day.

 Charles R. Swindoll

housekeeping pics_3Our Staff that Shines! This is International Housekeepers and Environmental Services Week. Our patients’ and families’ experiences start and end with how clean our hospital is and our ability to provide an environment free from infections. I want to thank David Pruitt and his team for always making sure our hospital is clean! Please take the time to thank those that make CNH a great place to receive care.

To answer a request that came through “Ask Steve” – To celebrate jerseyDay_hr
football season, you can wear your favorite football team attire every Friday Football Fridays_instagram postbeginning this Friday, September 18th, 2015 through Friday, November 27, 2015.
Scrub pants/dress pants should be worn in accordance with your business unit.   Please remember we are taking care of patients and need to be appropriate and tasteful.  Department Directors will be responsible to monitor their staff attire.

Benefit Highlight: Flexible Spending Accounts

HCA offers two types of Flexible Spending Accounts (FSAs):

  • Health Care FSA – The Health Care FSA helps pay for eligible healthcare expenses.
  • Day Care FSA – The Day Care FSA helps pay for eligible child or elder care expenses.

For more information contact HCARewards.com or call BConnected at 800-566-4114 available Monday through Friday 7am to 7pm

Number-1Last week, we were NUMBER ONE in the South Atlantic Division in all four domains (Inpatient, ED, Surgery, Test and Treatment) for patient experience!! Congratulations and let’s keep our crown! There is one insidious factor that can cause us to lose that crown. CELL PHONES! These take our attention away fromput your phone down our patients and their families and leave them feeling that we are distracted,
uninterested in them, and, to most folks, just rude. I assure you the Facebook updates, plans after work, etc. can wait until you are on break, out of the sight of patients, families, and physicians. Leave them in your locker or at least on silent and resist the urge to use them during your patient care shifts. Our patients deserve our full attention while they are here.

ICD 10 TipsThere is a major change coming for our medical staff that I want you to be aware is happening. Effective October 1st, ICD-9 coding will change to ICD-10 coding.  Why is this change happening?  ICD-9 is 30 years old and is outdated and contains obsolete terms inconsistent with current medical practices. This transition is nationwide throughout all healthcare settings. This change will greatly aid in giving us and the government much greater detail about our patients so we can track trends, analyze quality issues, and evaluate outcomes more effectively than we have been able to do currently.  Today, there are about 18,000 codes utilized for patient records and bills.  With ICD-10, there will be over 140,000 codes being used for our patients’ diagnoses and procedures.  If physicians have any questions about this transition or about their documentation, please direct them to our ICD-10 transition coordinator, Janelle Holleman, at extension 6420.

thumbs-up

Recognition:

Dinita Bentley, CNA had a Great Catch this week:  Discovered patient’s urine output was zero with a foley in place.  She notified the nurse who discovered the foley was obstructed. Great catch! – Angela Lintz

Congratulations to our Employee of the Month – Joshua Shepard, RN 3rd floor nights

“Mr. I” wanted me to pass along how compassionate and professional Leslie Hutchinson was with his care. He will never have anywhere but here from now forward.  – Steve D.

“Our nurse Martha (Johnson) and C.N.A. Rashita (Steele) were wonderful!”  – D.H.

Patient I.S. writes:

  • Kim Edwards – Thanks for the smiles and your positive attitude.  This “Thank you” also goes for the rest of the staff on days and nights; great group of people!

Director of X-ray Department Becky Whiddon adds:

  • Jeff Whitlow recognized Jennifer Coulter for her assistance in holding an ED patient’s baby while he performed a Nuclear Lung Scan on the patient.  The procedure could not have been done without her assistance. The patient brought her baby with her to the ED without family assistance while she was here as a patient.  Thanks Jennifer!

Patient K.W. writes:

  • Thank you for excellent therapist and care providers.  I really did appreciate all their help and care.  God bless them.  P.S. It was amazing that I always felt better when I left.

Patient L.V. writes:

  • I have really benefited from my physical therapy sessions with Mr. Frances.  I did not think it would be possible to eliminate my neck and back pain.  Mr. Frances has provided quality, professional treatment that alleviated my pains and restored me to my active lifestyle and normal routines.  Thanks to Mr. Frances and Ms. Keisha for pleasant sessions at CNH.  I will recommend my friends and family.

Another great patient care week!

Steve Daugherty - CNH

Steve