Steve’s Weekly Wrap-Up (November 6, 2015)

Quality . Service . Convenience

joint commission_key qualityIt all starts with quality. Again this week, we have been recognized for the high quality and safe care that you and our physicians provide our patients. I was notified on Wednesday that the Joint Commission has recognized us as a Top Performer on Key Quality Indicators! This award will be made public on November 17th. We add this to our other awards this year in Spinal Fusion, Sepsis, and an A score from The Leapfrog Group. We also expect the JC to re-certify us in Total Hip and Total Knee Replacement later this month and we will seek Primary Stroke Center designation early in 2016. All of the awards recognize theleapfroggroup great work being done here for our patients and validation that you can get safe, high quality care in any size hospital. That level of care comes from a commitment to our mission, vison and values. Congratulations to all of you for this recognition and a huge thank you from Heath, Pat and myself for bringing your best to CNH every day.

This week we completed construction of the Hyperbaric Oxygen Suite in the Wound Care Center and received our hyperbaric oxygencertificate of occupancy. We have two physicians in the credentialing process for these privileges and should ramp up volume fairly quickly once they are approved by the Board of Trustees later this month. This service will have a halo effect on our outpatient diagnostics like imaging, physical therapy, laboratory and surgery. This is a great addition to the other strong outpatient services we offer here at CNH. Referrals can be made to the Wound Care Center at 478-405-7996.

Open enrollment has begun and will run November 3rd through the 17th. Log on to HCArewards.com and claim your benefits now.

presentThe holiday season is approaching and with it comes the risk associated with the giving and receiving gifts.  In order to avoid embarrassment, please ensure that any gift given or received meets the company’s business conduct standards. Coliseum Health System facilities may not accept gifts from physicians or from vendors who receive referrals from the facility. Employees may accept perishable or consumable (food) gifts as a group or department. Employees may accept a non-cash gift, including a gift card, from a physician/ physician group or from a vendor who receives referrals from the facility.  The value may not exceed a total of $75 in a calendar year.  If you do receive such a gift, let your supervisor or department director know so it can be properly evaluated and logged. There are specific laws which govern whether hospitals or their employees may offer a gift to a member of the medical staff.  This would include medical directors.  If you would like to extend a gift to a physician, please contact the Ethics and Compliance Officer, Michelle Hammock at 478-464-5479.  Gifts must be evaluated against the laws and logged a Business Courtesy.  This includes “personal gifts.”

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Yesterday we had our monthly patient experience review with the Division office. We discussed our efforts around nurse leader rounding, hourly rounding and executive rounding and our current percentile ranking nationally. This is a chance for us to report the great things happening here and get some tips on how we might continue to improve on our patients experience as a patient here. I think we can be in the top quartile this quarter if we stay focused and work as a team. Thanks for all you are doing and please let us know of any ideas you have to help us improve.

new doctorI am in active discussions with two surgeons and two primary care physicians on joining the staff here at CNH. As word gets out on the great care here it is easier and easier for me to attract new physicians to our staff. They are now seeking us out as much as we are looking to attract them. Stay tuned for updates as we make our way through these discussions. It is an exciting time for our hospital!

Our first class in the StaRN program are now in their units working alongside experience staff. I am excited about what this program can do for us in the recruitment and retention of new graduates. I see this program expanding into other areas in the near future. Thanks to the preceptors who help to make the onboarding of these new nurses a success.

We are pleased to announce that Louise Truitt, has accepted the position as Interim Vice President of Human

Resources. Louise will begin her new duties on Monday November 9, 2015.  Louise has been working in Human Resource Management within HCA for the past 20+ years. Most recently she has provided alignment of Business and Human Resource Strategy at HCA’s Regional Medical Center of San Jose during a transition of Human Resource Leader position. Louise received her Master of Science in Human Resource Administration and Bachelor of Business Administration in Human Resource Management from Troy State University in Columbus, Georgia. Please join us in welcoming Louise to the Coliseum Health System team and our community.

Our Board of Trustees is adding some new members in January. Next month we will seek ratification of our new BOT with Dr. Wayne Kelley as the Chair. I will provide a full slate of the BOT once approved by the full Board.

201334-2183-072-792x368Mercer Bear Fans – For this Saturday’s game, we’re offering FREE SEATED tickets to all Coliseum Health System employees and family members…that’s right. ALL “seated” seats for free to CHS employees! If you’re interested, email athletics@mercer.edu with your ticket request! The game is this Saturday at 4PM against nationally ranked #3 UTC in Five Star Stadium here in Macon. Get your tickets today!

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The Museum of Arts and Sciences and the Pediatric ERs at Coliseum Northside Hospital and Coliseum Medical Centers cordially invite you to join us for our first annual Children’s Holiday event. Enjoy the movie, “The Polar Express” showing in the Planetarium! Saturday, November 14, Show Times at 10 a.m., 1 p.m., & 4 p.m. Tickets: $30 for one adult & one child; $12 for each additional person. Reservations are required at (478) 477-3232. After the movie enjoy hot chocolate and cookies from The Casserole Shop & Bakery, an ornament craft and a scavenger hunt. Parents can enjoy a coffee and tea bar provided by The Fresh Market. The museum is also holding a children’s pajama drive to benefit families at River Edge Behavioral Health in Macon.

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Recognition:

  • “Auneen is very personable and goes all the way to make sure the patient is taken care of.  She really treats you like family and is not shy about taking care of your needs.  Kim provided great information and educational value.  Matt and Josh showed me there are great male nurses and provided great service and great information.  Lee helped out with the educational aspect as well.  The CNA’s and Erica were so friendly and kind and provided A+ service.  Thank you to all the Wednesday night (11/4/15) crew.  Teamwork really made the dream work.  I really appreciate your extra care and assistance with my mother.  Your care was exceptional!.”  Patient’s family – E.W
  • It’s been a busy week for all the areas and we have done a great job staying focused on patient care and customer service. Hourly rounding is being done and it shows through the comments received by the patients and their families. This team is truly safety and patient centered. – Angela Lintz
  • Received a call tonight from a JK visited the ER on 11-2-2015. She wanted to express her excellent care that she received here that night. She verbalized Davis, Ron and Cyndi PA for taking her straight back to a room and started treating her immediately. She said if you need a testimony she will be glad to talk with anyone. Great job! – Michael Dykes

Congratulations of a great week of recognition for our hospital!

Steve Daugherty - CNH

Steve