Steve’s Weekly Wrap-Up! (Jan 22, 2016)

Tortoise and hareWe have started January off very slow with both admissions and surgery down over last year. The exceptions are our ED volume which is up 17% over the same time last year and ICU census which has been at about 6 patients/day. We occasionally go through these cycles and I expect that once people get back to normal living after the holidays we will see our business pick up again. In the interim we have asked our Directors to be good stewards of their departments and make sure we are running our departments on the current volume. This generally means ordering supplies to the volumes we are experiencing and reducing contract labor and overtime where possible. Again, I believe this is a temporary situation and we will bounce back in the next week or so. Despite volumes our focus should continue to be the care of our patients and their families.

AHRQ Hospital Survey

We asked all of you to complete the AHRQ (Safety Survey) and you responded! CNH leads the division with 65% participation so far. We have until February 4th to complete this survey. The more of you that take it the more accurate the survey is in reflecting our current state. We will then form a plan around you feedback to continue to improve the safety around the care you provide and that our patients and physicians expect from us. Thanks again for your great response to this request.

This week I had the opportunity to meet with U.S. Congressman Austin Scott here at CNH and share some of the challenges we have in the healthcare industry. Rep. Scott’s father is a practicing orthopedic surgeon in Tifton so he has a good understanding of what we are faced with daily. A couple of items I asked for his help on was protecting us from further cuts to our Medicare payments, increasing and continuing the funding of Graduation Medical Education (physician residency) programs to help meet the future physician needs and continuing the moratorium on physician owned hospitals. We also spoke a little about the upcoming presidential race and his views on the Republican field.

We begin our town hall meetings this Sunday at 2:00pm in the first floor conference room. The schedule is posted in several places (including below) and I look forward to some good discussions about our hospital and the care we provide.

CNH Town Hall Schedule_Jan 2016

 

Last night we hosted the Chamber of Commerce Business After Hours in our Wound Care Center. We had a group of 75-100 business leaders here and all were very interested in the new service and growth of our hospital. My thanks to Alyson Cozart, Robin Parker, Jennifer Jones and Lindsey Mote for the great job they did showcasing our hospital. Also thanks to Liana Rogers and our volunteer Greg Parker who served our guests. Also attending were Tammie Murchison, Director of Wound Care, new Medical Director Dr. Lane and Dr. Wejuli,  wound care experts were on hand as well to discuss this service.

Next Monday is our first Board of Trustees meeting of 2016. We have two new community members who join our team. They are attorney Grant Greenwood of the James/Bates law firm and Dr. Rebecca Corvey, Dean of Health Sciences at Middle Georgia State University. We look forward to their leadership and guidance as we enter another exciting care.

Number-1We continue to lead the South Atlantic Division in patient experience. We are currently in the top quartile nationally in both Inpatient and Emergency patient experience. Your ability to provide care that is compassionate and individualized sets us apart from the competitors and makes us the choice for physicians and their patients. Thanks for remaining committed to our Vision: Above all else, we are committed to the care and improvement of human life.

The Employee Advisory Group is planning some activities around Valentine’s Day. Stay tuned for more information.

valentines day banner

Recognition:

  • Yesterday my daughter had an allergic reaction to a medication.  It was severe and she came to Coliseum Northside in terrible shape.  Teresa Daniels and I walked her to the ER and all I said was “help”, the absolutely wonderful staff
  • immediately started rescuing her.  They went to work in a very organized, fast and compassionate manner.  They assembled a team like I have never seen before and everyone knew exactly what to do and did it well.   They saved my daughter’s life and I am very grateful to everyone that helped.  I would like to thank Dr. Sanchez (my hero) , Kelly Lassiter, Heather Vandewark, Jay Glisson, Katherine Hicks, Vickie from the lab, Latoya from registration, she came to the bedside and filled out all of the paper work and Teresa Daniels my rock who stood by until the end of our crisis and made sure we made it to our car safely.  I am proud to work with the wonderful people at our hospital. – P.P
  • I am proud to have certified and would like to recognize the following nurses for obtaining Emergency Nurse Pediatric Certification last week conducted by myself and my guest Instructors from Atlanta: Lynn Newberry, Kristi Jones and Kelly Lassiter.  – Jill Brown
  • “Patrick (Dietary), Martha, Eunice, April ,Kim and Darcell – One more time you have made my experience more memorable.  I was greeted with care and kindness even in the wee hours of the morning.  This is truly a group to be proud of!”  Patient – S.W.
  • “Our stay here has been an experience – a great one!  Your staff is the best I’ve ever seen at any hospital.  They are knowledgeable as well as very caring.  We want to give them all a perfect “10” because they have earned it.  Thanks for the warm and welcome stay”.  Patient – C.G.

Thanks for sharing your time and talent with our patients this week.

Steve Daugherty - CNH

 

 

 

 

Steve