Steve’s Weekly Wrap-Up: September 2, 2016

I am glad to be back in Macon after traveling to see my grandson Rylie in NYC and then to Vail, Colorado to assist my son through knee surgery. As a consumer of healthcare while in Vail, I experienced a team of highly skilled, customer-focused professionals (nurses, registration and physicians) performing at the highest level. Vail is a highly competitive market for orthopedic surgery and it shows in their approach to all aspects of their business. Facilities were impeccably clean, staff were all certified in their field and customer service for the patient and family members was first class.

vail1Prior to surgery, the PA, Surgeon and Anesthesiologists spent time going over the details of the procedure and what we could expect and offered time to discuss any questions we had before surgery. Sean was asked to repeat the procedure back to a minimum 4 people before we headed to the OR. If we want to be able to continue on our growth curve, we need to have the same sense of urgency that these healthcare providers in Colorado bring every day to be their best. If we remain critical of ourselves and continue to look for ways to make our hospital safer, higher in quality and patient experience, the sky is the limit for us!

herminehurricaneI thought I had escaped hurricanes when I moved to Georgia! I am happy hurricane Hermine was a non-event for us. It did prompt us to look at our preparedness for this type of event and hopefully you as well. Not only do we need to keep our patients safe, we need your families to be safe while you are here AND your travels to and from safe during these events. Let’s start thinking about ice and snow as we move into the winter months.

thumbs upWe had another great month of growth. Admissions were up 2%, surgical volume up 8% and emergency room volume up 20%. Our patient experience scores are up nicely as well across all domains: emergency room, inpatient, outpatient, test and treatment, surgery. Congratulations and let’s keep working on those 2×2’s and AIDET!

hope fund_louisiana

The week of September 12th we will be celebrating the anniversary of the HCA Hope Fund. This fund was set up to assist our HCA colleagues in times of need like the hurricane HOPE fund FromTheHeartLogo1we just experienced across some of our HCA hospitals in Florida, Georgia and South Carolina. We have had several of our staff receive assistance from this fund over the years of its existence. 100% of the donations you make go to help HCA employees. If you have not considered donating before, I hope this year during annual enrollment you might join me in contributing to this tax deductible fund. Stay tuned for more activities planned by your EAG for this celebration.

Primary_Stroke_cert

Thanks to everyone who participated in our VERY successful survey for primary stroke certification. This is another important milestone in moving our hospital to more acute services and meeting the needs of our community around stroke care. These certifications take an incredible amount interdisciplinary collaboration and preparation. Thanks to April Watson for leading this important patient care initiative. We should receive official notice of certification within the next 45-60 days.

welcome-matThis week we welcomed Dr. Ryan Schnetzer, new spine surgeon with OrthoGa, to our medical staff. Thanks to Sheldon and the OR team for making sure we were ready for him and making him feel welcome on our campus. Dr. Schnetzer is a graduate and former UGA football player, completed his residency at the University of Florida (boo…), and his spine fellowship at the University of Wisconsin. Please give a warm CNH welcome as you interact with him and his patients.

 

Recognition:

  • “I had my first closed reduction tonight, a hip.  Naturally I needed my charge nurse to walk me through it.  That would be Amy Hussey, and bless her heart, she was very patient with me in educating me in the procedure and was very encouraging.  Thanks Amy!!!”  Employee

 

  • “Wonderful staff at Coliseum Northside Hospital.  Dr. Sanchez (ER), entire Radiology staff, Cessalee (ER), Trunell (HIM), Jean, Ivey, Judy, Jean, Jennifer, Lisa, Janice (Admissions) & Terri.  After 14 Thoracentisis procedures, we feel like Coliseum Northside’s Special Procedures team is family.  Please share this survey with the Administrative Team and also the Radiology Department.  They all deserve a pat on the back.”  Patient – J. S.

 

  • “My dad came in as a patient to the ER on 8/19/16.  Michael Dykes met him at the car with a wheelchair and assisted getting him out of the car due to the fact that he was incapable of walking.  Michael brought him straight back to a room and basically had to lift him into the bed.  Michael went above and beyond with several things that day to help assist my dad (and me) when things got pretty scary.  Valerie Edwards (RN) came in and did everything possible to make him more comfortable and went out of her way to keep my mother and I updated on the care he was receiving and what was going on.  During his stay, his blood sugar drastically dropped and other levels were not normal and a Code Sepsis was called.  Valerie was quick to get a banana and other things to help with the blood sugar issue and explain the Code Sepsis that was fairly scary to my mother and I.  Kim Tilley came in the room to get his insurance information and although she hasn’t been here long, you would’ve never known she wasn’t a veteran because she was courteous and professional in taking care of her portion of the visit.  Lastly, Femetra Stanford (one of my dad’s favorites) came in to take him for a scan and was extremely patient and kind (as always) and took care of him like she would take care of her own family.  Glad to work with such a great team of people and I would never think of having my family go anywhere else!”  Employee

Have a GREAT and safe Labor Day Weekend!

Steve Daugherty - CNH

Steve