Steve’s Weekly Wrap-Up (March 1, 2017)

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It is hard to believe we are already a full two months into 2017! There is a lot going on at both campuses and I hope these updates provide you a mechanism to stay informed. Despite the busy nature of the beginning of the year let’s all remember our mission: Above all else, we are committed to the care and improvement of human life.

welcomeOn March 1st, Dr. John Shivdat begins as our new ED Medical Director at CMC. Please welcome him, and assist him as he learns his way around our hospital.

Our IT Department has many projects that will improve your work processes and makeimprove us more efficient. Here are the projects: New Computers – 129 computers between CMC/CNH are being replaced with new ones. This is occurring 2/27 – 3/3. IT is currently working to reduce the footprint of printers throughout CHS. If you have multiple printers in a single space, please email or contact Nick Shealy for an assessment on how we can reduce that number.  Within the next 60 days, we will be working to replace ALL current HP printers with new ones. New Pyxis Cameras – A project is currently underway to install cameras at all Pyxis stations. It is our goal to replace all old eMAR carts at CMC with new ones. The first 7 carts have been purchased and we are awaiting their delivery. New locations are to be determined.  The CMC infant security system is being upgraded with all new computers and servers. Deployment date is tentatively scheduled for Beginning – Mid April.  Over the next 60 days, you will see IT replacing all black eMAR scanners with the new green scanners. CMI – Clinical Monitoring Interface is the interface that automatically transmits patient vital signs from the bedside Dash monitors  into Meditech. This is currently being used by ICU. IT is currently working to implement this for Cath Rec, Endo and PACU. Deployment of 2 iPads to the CNH Peds ED. These will be used for patient entertainment/games/etc.


survey2We are scheduled to have our QRS Survey at CMC on May 22nd through the 26th.
This survey is very comprehensive and prepares us for our Joint Commission survey in 2018. You should also start seeing and engaging them as they test your knowledge around key survey areas such as fire safety, medication administration and clinical documentation. Our surveyors are DD White and Kathy Spirito. I am hopeful that some of the CNH leaders can participate in the QRS survey at CMC as a learning tool for their survey in September.

We have some new South Atlantic Division resources.new_resources1 The first is Nina Evans our new Division CNO. She will be supporting our Division CNO’s and the advancement of nursing practice in our hospitals. I expect her to visit us in the next 90 days as she learns about our hospitals. Angela Taylor, formerly of Doctor’s Hospital in Augusta, is the new Ortho/Spine service line champion for the Division. She will be invaluable as we kick-off Invivolink , software to monitor clinical outcomes, for ortho/spine patients, begin trauma at CMC and continue to grow our capabilities at CNH.

dresscodeI want to remind everyone of our dress code and associated policy. As professionals, our patients expect us to always look the part. That means strict adherence to the dress code 24/7/365. Only in special circumstances or events do we permit t-shirts or jeans. There is no exception or different dress code for the weekend or night shift. We must dress for success and to impress our patients and families. We are asking all directors to review this policy with you. When someone comes to orientation or work out of dress code we are going to ask for that person to clock out and go home to correct their attire. Let’s make sure we don’t have to ask you to do this and just come to work dressed appropriately.

certificationIf you have an overdue certification required for your position such as BLS, ACLS, PALS, etc., you have until March 31st to get these up to date and uploaded into oneHR. After that date, you will be suspended without pay until this is corrected. I apologize for having to take this action but these are requirements to safely care for our patients. Thanks for your prompt attention to this important documentation of your competency.

 

Recognition:

thumbs-upCNH:

  • I want to congratulate our Pediatric ED team, especially Michael Dykes, Richard Penn and Kristi Jones, for an effort that culminated in exceptional results on the first ever corporate Pediatric ED readiness survey. – Dr. Bansal
  • Elaine Vaughn provided spectacular customer service!  She was polite, informative, helpful and courteous; even taking the time to escort us to the patient room.  We enjoyed working with her.”  Patient – T. W.
  • Christine on the 3rd Floor is a wonderful nurse.  She goes above and beyond to do more than she has to do and is so sweet.”  Patient – M. H.
  • “Everyone that entered my room was exceptional.  We were constantly treated with a smile and a wonderful disposition.  All the nurses were exceptional and we had Kim Edwards for the majority of our stay.  She is a true caregiver and has a “servant’s heart”.  We will forever be thankful for her.  She knows Dr. Holiday’s requirements well and follows them with precision.”  Patient – G. B.
  • “My mother was transported by ambulance into the ER last week due to severe back pain.  Everyone we encountered was extremely caring and professional.  Cabel Dupree & Chris Kent were both exceptional with her and did everything they could to make her more comfortable and we couldn’t have asked for better.  Also, Shannon from Radiology showed a great deal of humor and compassion when taking my mother for her CT scan.   Super proud of the team I work with every single day and wanted to recognize those that went above and beyond for my mom while she was here.”  Employee – A. S.

CMC:

  • “Of all the care, there is one person that stands out above all others. Her name is Victoria. The care that she gave my mother was exceptional. The many, many times that she was called to change a diaper or empty the potty chair never seemed to bother her one bit. She was always prompt and encouraged us to call her direct line – She was always professional and very compassionate. She has the worst job of all in my opinion, but I can tell you that she is proud to say that she has been doing this for years and appreciates her job.  She deserves some type of recognition for all of her hard work and dedication to her job.” Patient’s daughter – K. F.
  • Andrew Howorth in CVICU has received his CCRN certification. Jody Dykes, ICU/CVICU Director
  • This week, I had a day surgery procedure performed.  I am very appreciative of the great care that I received at Coliseum.  Everyone along the journey was terrific.   Jo in PAT was wonderful!   Regina, Ellen from EKG and Chris from the lab were all so kind and friendly.   My nurses in day hospital were Crystal and Melanie and they could not have been better.  They did a great job of communicating and made me feel very comfortable.  The nurses and anesthesia staff in the OR were also great and I appreciate them taking such good care of me.  Coliseum staff is fabulous and they really do treat you like family! Patient – J.M.
  • The staff here has been absolutely wonderful. They have taken great care of my husband and have seen to all his needs. What has impressed me the most is the genuine concern from his nurses on how his procedure went and checking to see if I needed anything. They have shown the true essence of customer service and care. I am a Chick-fil-A trainer and will be using this experience in orientation classes of how people know if it’s genuine or not and everyone we came in to contact with showed genuine care and concern and pride in what they were doing.  Wife of patient T.C.

Thanks for your commitment to our core values! CARES

Steve Daugherty - CNH

Steve