Steve’s Weekly Wrap-Up

First of all, Happy Mother’s Day…we appreciate the mothers who work here, and also enjoy the privilege of supporting mothers in our hospitals day in and day out:

motherhood

Happy Nurses and Hospital Week! I want to thank each and every one of you that contributes to the success of Coliseum Health System and provides compassionate care to our patients. The trust that our community and patients have in you to provide safe, quality and compassionate care has contributed to the growth of our health system, and I am proud to represent you in my activities inside and outside the hospital. I hope that you enjoy the activities planned to celebrate you and your contributions to the health of our community. Thanks for sharing your time and talent at Coliseum Health System!

steve at graduationWednesday, I was honored to be asked to speak to the 2017 graduating class of the Middle Georgia State University Department of Health Sciences. I hope that I was able to convey what is right with healthcare and that they have the opportunity to help us solve some of the issues ahead of us by helping us be more innovative and creative as we adapt to the ever-changing healthcare environment. It is my hope that we will be welcoming many of these graduates into our nursing, occupational therapy and respiratory therapy departments. We need these early careerists to help meet the future demands for the services we are developing like trauma, neurosciences and cardio-vascular services. We need you to be good preceptors, coaches and mentors to these new graduates so that we can retain the talent that we bring on to our team.

reputation-management2

We have a company called Binary Fountain who helps us with reputation management. They monitor all of the social media sites for postings about our hospitals. This allows us to understand what we are doing well and when we have failures. When we get those failures we call those former patients and try to correct the issue if possible or at least understand where we failed them and then attempt to improve our processes. They grade us on a 5 point scale. For April CNH scored 4.7 with an industry average of 2.7. CMC scored 3.2 against that same average. As a comparison, our competitor Navicent scored 1.8. Excellent job providing a great patient experience at both hospitals.

backpack ministries

Last week, our executive team spent a few hours at the Forest Hill Methodist Church Backpack Ministry where they prepare food for hungry kids. The food is delivered every Friday so that they have food when they are away from school. They prepare 1400 backpacks every week and distribute them to schools all over Bibb County. We prepared about 200 meals and hope to continue to volunteer some time there and expand it to others at our hospitals that want to participate. Here is their website if you would like to learn more: http://foresthillsmacon.com/service/backpack-ministry

first birthdayI will be away from the office this Friday traveling to NYC to celebrate my grandson’s first birthday and Mother’s day with my Mom, daughter and wife Lynda. It’s hard to believe he is already 1 year old. I then fly from NY to Charleston for a CEO/CNO Summit with Bridget and Pat next Monday and Tuesday to continue to learn about how to drive patient experience and do some more leadership development. I hope to share pictures of Rylie and what Bridget, Pat and I learn in Charleston when I return.

 

Recognition:

CNH-

  • “The following people deserve to be recognized:  Jamie (housekeeping) is consistently smiling, helpful, wonderful personality, top employee of the entire hospital, comes in first thing in the mornings and asks us what we need and is always happy.  Salatheil (nursing assistant)  is very conscientious, helpful, takes her job seriously, went far above her scope when she could not get the SaO2 to read.  Kim Edwards (RN) is very good and goes without saying, she’s wonderful with so much compassion.  All the staff are great and it is not the Medical Center, that’s a fact!  I was very impressed with how much the staff at this hospital care about their patients.”  Patient – 3rd Floor

 

  • Elaine Vaughn has made our pre-registration process easy and successful.  Her knowledge and patience with us made us feel important.  We just would like to thank her for taking the extra time to make us feel comfortable.”  Patient –  M. M.

 

  • Heather, Bridgett, Cris, Rachel, Lizzie & Salathiel – I would like to thank you all for all you have done while my dad was here.  We appreciate all you have done.  Thanks so much!”  Patient – L.M.

 

  • Melissa is such a sweet nurse who went over and beyond my expectations.  Thank you for meeting my needs!”  Patient – C. A.

 

  • “I wanted to send this email praising one of your registration attendants. I had the pleasure of meeting Janice Bradley for part of the pre-registration process for my procedure this Friday. I can’t express how much I appreciate her professionalism, kindness and friendliness during a time that I needed it most. She handled my registration in a timely, yet calming fashion. I could tell from her personality and the way she carried herself that she truly loves what she does and loves the contact she has with her patients. Your facility is truly blessed with having her as one of your team members. As I was leaving she asked if she could hug me, I accepted her hug as well as the prayer she quietly whispered to herself because she could tell I was concerned about the upcoming test.  That was above and beyond from a WONDERFUL lady!  Thank you Coliseum Northside for having Janice on your team, she is truly an asset!!!”  Patient – H. J.

 

CMC –

  • A patient called in to Administration because he wanted to give praise to Jane Tomlin (Medical Technologist – Lab).  He said that she went way above and beyond to help with a pathology scan/screening that no one could seem to get to the right person/place for him and she took it upon herself to help him and she made it happen. He said she was personable and friendly and that we need to know what a valued employee she is – Kathy Armstrong, Executive Assistant

 

  • I would like to thank Kim Sheffield, Sande Day, Dee Whidby, and Ronda Sweet for all the help they have given me…making my transition to my new role that much easier – Tom Dalesandro, Director of Education.

 

  • Kudos to Kelly McCallum – ED Employee of the Month for April – Todd Dixon, ED Director

 

  • I’d like to commend Nancy Huitt for continually reaching out to other facilities to identify best practices for our Sepsis Program as we refine processes to ensure high quality patient care – Karen Henneberry, VP Quality

 

  • Brandi Jones has done an outstanding job leading us in Infection Prevention.  She has been instrumental in implementing devices and technique, as well as ensuring sound processes to prevent hospital acquired infections.  She has been an advocate for central line and foley catheter removal at the earliest possible time, and has worked with our physicians to ensure prompt discontinuation.  We have realized notable improvement in our Infection Control metrics over the last year, and she’ll keep us on track in the future! – Karen Henneberry, VP Quality

 

  • Much of Amy Brown’s work is “behind the scenes” to many people, but she has done a great job developing positive relationships with our physician leaders in Peer Review.  Her work around professional practice review and evaluation helps to ensure that opportunities for improvement are identified and addressed.  Several of the physicians on the Peer Review Committee have expressed their appreciation for Amy’s hard work in coordinating the Peer Review Program.  – Karen Henneberry, VP Quality

 

  • Carole Radney provides great direction and oversight with Diabetes Management.  Her expertise is invaluable in identifying and addressing opportunities to improve glycemic control. – Karen Henneberry, VP Quality

 

  • Geri McMillan did a great job representing Redonna Bunch at our recent Clinical Excellence Council. – Karen Henneberry, VP Quality

 

  • Congratulations to Chris Perkins for obtaining his NPS certification (Neonatal/Pediatric specialty) add to Jennifer McIntosh for obtaining her ACCS certification (Adult Critical Care Specialty). – Candi Ussery, Respiratory Director

 

  • Shout out to Nikia Davis – Employee of the Quarter for the Case Management Department! – Nora Gibson, Case Management Director

 

  • Kudos to the behavioral health and plant operation teams! Our nurses and techs sprang into action today when an fire extinguisher snafu resulted in the fire alarm activating while the patients were at lunch on the ground floor. Nursing staff quickly relocated the patients to a safe area, our social services team sprang into action to accommodate programming on the ground floor and plant operations showed up in masse to quickly restore our environment to safety. I cannot say enough about the teamwork I observed today! Every day I am reminded of how great it is to be on the Coliseum team! – Jessica Hatcher, Assistant Vice President – Coliseum Center for Behavioral Health.

Have a wonderful Mother’s Day weekend!

Steve Daugherty - CNH