Steve’s Weekly Wrap-Up (May 25, 2017)

Above all else, we are committed to the care and improvement of human life.

memorial day2

steves brother_memorial dayThe last Monday of every May, we observe Memorial Day in the United States. While for many of us the biggest part of this national holiday is taking time away from work and heading to the lake, off to summer camps and extended weekends, the real intent is to honor those who have died while in service to our country. As part of this weekend, I will be taking some time to remember my brother, William F. Daugherty, OSI (SW) U.S. Navy and plank owner on the USS O’Kane. For those of you who have lost friends and relatives serving in our armed forces, my heart is with yours on this day of national remembrance. For those of you who have family serving now around the world in harms way for our country, I pray that they return safely from their tour of duty. God Bless of the U.S.A.

heart-in-handsI want to thank everyone who prepared and participated in our HCA Quality Review Survey this week. It is an in-depth look at our organization from every angle to ensure that we are providing safe, high quality care to our community and living our Mission Statement: Above all else, we are committed to the care and improvement of human life. We were noted for several best practices and we found some areas where we fell short in our processes and adherence to policies meant to protect patients. We will review the findings next week as an executive team, share these findings with your directors and then begin working as a unified team to correct areas to improve the care environment for our patients. I thank you in advance for helping us to remain a learning organization committed to excellence.

service awardsCongratulations again to those who celebrated milestone service awards from CMC and CNH last week. I hope that everyone enjoyed the evening remembering the “old days” of Coliseum Park and other memories of days gone by while looking for new days ahead for our health system. It was especially gratifying for me to be able to share the evening with my Mom, and I hope some of you were able to meet her. It is the first time that she has been able to share in a little bit of what I do and why I do it. Thanks for allowing me to share your evening with her. Tony Brown, former CHS staff member and stroke survivor, reminded us all how precious life is and the role we play in helping patients who are suffering through our work. He is a living reminder of why we are in this business called healthcare.

survey2We are now 2 weeks into the Employee Survey and have already given away some fabulous prizes for those who have participated. CNH leads with 65% participation and CMC is not far behind at 52%. I am hoping that at least 80% of you will participate. For CMC, I hope that you will take it for your new CEO so that I can better understand where we need focus our efforts on improving the work place and continuing the things you identify that you love about CMC.  For both hospitals, these surveys help us develop strategies and processes to make your work environment one where you feel valued and have purpose. You can review last year’s accomplishments on the banners and posters around the hospital that were a result of your feedback. Thanks to those who have already taken it, and please encourage your colleagues to do the same.

 

Recognition:

CHS –

  • Thanks to Karen Henneberry and the Quality team for pulling together all the information required for the QRS survey and keeping the week organized! – Steve, Tim,  Elmer, Todd, Bridget and Ronda
  • Thanks to the Human Resource team and Marketing for making the employee service awards evening one to remember for our staff! – Steve, Pat, Bridget, Tim, Elmer, Ronda, Todd

 

CMC –

  • Ms. E.S. who was a patient here in room 340 about 2 weeks ago called this morning to tell me that the her nurse Yvesa Croom and her tech Lolita Hughs gave her wonderful care.  The way that they took care of her showed that they both love their jobs.  She would not be doing as well as she is if they had not given her such great care.  She wanted to be sure that they were recognized for this wonderful care they both gave. – Cindy S.
  • The BH team has a renewed commitment to customer service and team work.  Susan Diana, RN demonstrated excellent customer service and team work on 5-15-17 when a new patient arrived to the unit.  The admission nurse was busy, so Susan stepped in to take report on the patient and had a very cheerful and pleasant attitude.  The patient was greeted immediately and did not have to wait for the assigned nurse.  Thank you, Susan for putting the patient first! – Aleshia Greene, Director of Nursing – Coliseum Behavioral Health
  • Congratulations to Corey Smith.  He welcomed a new baby boy on March 27th. – Natalie Mize, Supply Chain Director
  • Congratulations to Dayne Foti!  He completed his Masters in Logistics and Supply Chain Management. Natalie Mize, Supply Chain Director

 

CNH –

  • My mother’s stay here at Northside has been a wonderful experience. The staff are so compassionate, kind, considerate and take pride in making sure my mom was comfortable, as well as me, her daughter. Thank you. Presented to:    Kim, Lizzie, Auneen and nightshift.
  • She shows me kindness and understanding. She did not get upset with Ma and has the best, best bedside manners. She smiles and makes you feel better when she is in the room. Presented to:    Martha Johnson by D.P.
  • Jaimie not only takes her time cleaning the room, but she takes time to care for patients and their families. She is awesome. Presented to:    Jaimie (housekeeping) by D.P.
  • Everyone was exceptional. Could not have been taken care of any better by each one. Presented to:    Jessica by R.G
  • Thank you for your kindness and assistance. Your smile was the first to greet me as I entered. You helped make a difficult time much better! Presented to:    Vanessa by A.B.
  • Robert has been very patient and professional. I really appreciate that! Presented to:    Robert Hollingsworth

Steve Daugherty - CNH