Steve’s Weekly Wrap-Up (August 3, 2017)

sorry

I am sorry I have not posted anything in over a month. As with many of you, both my work and home life have been very busy this summer. We are now well past the mid-point of 2017, and thanks to the care you provide, the trust of our community, and the support of our medical staff, we are having a great year of growth. While we Growth.jpgcelebrate growth as a sustaining component of our hospital, it is not without the pain of growth as well. We, like almost every hospital in Georgia, continue to struggle with finding well-qualified staff with passion for service. The pipeline is simply not big enough for the demand. So how do we succeed in that type of environment? We remain selective in hiring people committed to our mission, vision and values and hold each other accountable every day in all of our activities and care to our patients. In the end, culture beats everything. If we can come together with a single purpose, remain unselfish, and work together, we will succeed! Thanks for your focus on that One Thing: Above all else, we are committed to the care and improvement of human life.

 

working togetherWe have accomplished a lot this summer at both campuses. At CNH, we have installed a new 64-Slice CT, and are deep into the replacement of the interventional radiology suite. At CMC, we have moved the infusion center to the first floor and will complete the new dialysis space within the next 3 weeks. This allows us to open 6 additional critical care beds for our growing heart and neuroscience services lines. Next Monday, we will begin the first of two cath lab upgrades, the second of which will be complete by the end of the year. We also have new drawings for a NICU expansion that we are evaluating at CMC. At both CNH and CMC, the pre-work is underway to begin construction of the expansion of the Emergency Departments. These are big projects that will take 9-12 months to complete. I am so excited about the growth and future of our health system.

 

4Coliseum is now officially a teaching hospital! The 10 internal medicine residents and 4 psychiatry residents are well entrenched and contributing to the care of our patients while they complete their post graduate training. We are planning another expansion on the 4th floor of building A to accommodate the second class of IM and Psych and the 2018 class of Family Practice and Transitional residents. Next July, we will have 49 residents in training! We are also creating new access for patients through the Community Health Care Systems (FQHC) where our residents will provide outpatient care. This is a federally qualified healthcare clinic that provides care on a sliding scale payment system to promote access to primary and preventative care to under served or at risk populations. I am very proud of this partnership to help meet the needs of the most vulnerable in our community. We are also in the planning stages with Mercer Medical School to construct a state-of-the-art simulation center to compliment the hospital and clinic-based training for our residents as well as our nursing staff. Much more to come on this project!

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“Your customer doesn’t care how much you know until they know how much you care.” ~ Damon Richards.

The quote above rings true, especially when you think of our patients as customers in our hospitals. All of our clinical and technical knowledge is wasted if our patients don’t think we genuinely care about them. If I asked you to tell me something about one of your patients that is not about their illness, could you tell me? How many children do they have, what is their favorite sports team, when is their birthday or anniversary. Are we truly connecting at that level with our patients? That is what the personalize carebest hospitals in the country do very well. They personalize the care for every patient. We can’t write a policy for that or mandate that behavior. You have to have that in your DNA and we have to find those people to join our team. I want to congratulate the Coliseum Northside Hospital team for being in the top 9% of hospitals for patient experience and #4 in HCA out of 163 hospitals right now! Coliseum Medical Centers can be there as well if we focus and work together. We have to make a decision in both of our hospitals on what we will accept related to our mission, vision and values and then hold each other accountable if we want to perform consistently at a high level that will make our health system THE place to work and receive care. We are not that far away from the goal, but we have to be more consistent and remove the variation from our care. Everyone has to perform with the same passion and mindset around the quality of care we provide.

survey

We have the results of the 2017 employee survey back for both hospitals. Thanks to everyone who took the survey, as over 80% participated this year. I have spent a lot of time reviewing the results down to the department level for both hospitals and have read each comment submitted. This information is invaluable as we work to improve the work and care environment within our hospitals. We will be reviewing with your Directors within the next 2 weeks and formulating a plan to share the results with you and asking for your help to build an executable and measurable plan to improve our hospitals. These plans have to be ours collectively. Everyone has to engage and participate in the process, and frankly, must also put in the work to make these necessary improvements. The plans aren’t mine or your director’s, but ours as a team to embrace and commit the actions necessary. I know I can count on you to build the hospital you want to share your time and talent in for many years. Thank you in advance for your input and work on these plans.

IMG_0200Last Thursday, we hosted our second annual “FestieBestie” Concert on the Lawn at Coliseum Northside Hospital with over 1500 members of our community in attendance. I saw many of you and met your families and friends that you brought along with you. What a blast, and The Grapevine Band always makes this event fun for everyone. It is an honor to be included by the Macon Film Festival and Bragg Jam Boards to make us an official part of this community event. It is also a great way for us to show gratitude to the community who supports us all year long as well as a good means of bringing new people onto our campus to introduce them to Coliseum Health System and our services. I had many of those in attendance thank us for making this event free to the public, share their positive experiences at our hospitals and ask questions about the services we offer. I hope you had the chance to brag a little as well! Our next big event will be for EMS on September 11th on the Coliseum Medical Centers campus. Watch for details on this event where we recognize our First Responders on this hallowed date.

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Staff Recognition:

CMC –

  • Congratulations to Jennifer McIntosh for successfully passing her NPS certification exam (Neonatal and Pediatric Specialist) – Candi Ussery, Director Respiratory and Neurodiagnostics

 

  • Congratulations to Chris Perkins for successfully passing  his ACCS certification exam  (Advanced Critical Care Specialist) – Candi Ussery, Director Respiratory and Neurodiagnostics

 

  • Congratulations to Heather Gillin! Heather recently passed her MT exam. – Redonna Bunch, Director of Clinical Laboratory Services

 

  • Tammy Miller has gone “above and beyond” by making changes in Meditech required by the Division for Microbiology for both Coliseum & Fairview – without being asked to do so for Fairview. – Redonna Bunch, Director of Clinical Laboratory Services

 

  • Mark in Cath Recovery was praised highly for the care and service he provided on 7/26/17 for a patient. Both patient and family could not say enough about his kindness and professionalism. – Eric Wheeler, Clinical Coordinator for Cardiac Service.

 

  • Lindsay Kimbell, Nancy Huitt, Kim Mancin, and our Quality Management team have made substantial contributions to our Primary Stroke re-certification process.  Their time, energy, collaboration, and willingness to work on any assignment has demonstrated what optimal teamwork is all about.  – Karen Henneberry, VP Quality

 

  • BH would like to recognize Darrick Sealey, Gina Herring, Theresa Law, Shane Almeida, and Vernell Patterson in sincere gratitude for working tirelessly as EBCD expert trainers to get 100% of BH nurses trained in two weeks!  These nurses have been training staff and working behind the scenes to ensure we are go-live ready!  Training is ongoing for MHT staff and refresher classes.  EBCD go-live for BH is August 2. – Aleshia Greene, Director of Nursing – Behavioral Health

 

  • A special thank you to our BH supervisors and charge nurses who have fully embraced Nurse Leader Rounding and are actively engaged in improving the BH patient experience!  Thank you to our supervisors Theresa Law, Laura Hill, and Angie Gilies, and our charge nurses Shane Almeida, Darrick Sealey, Gina Herring, and Lanette Hill.  Great work! – Aleshia Greene, Director of Nursing – Behavioral Health

 

  • Congratulations to an awesome BH nurse, Teddy Dwight, who graduated from Nurse Practitioner school last week!  We are very proud of Teddy’s accomplishments.  The unit celebrated with cake on 7-25-17.  Teddy will sit for boards in the coming weeks!  Good luck, Teddy! – Aleshia Greene, Director of Nursing – Behavioral Health

 

CNH –

  • “The entire 3rd Floor Staff went above and beyond for my fiancee that was here as a patient for 3 days.  The ones I remember specifically were:  Kim, Lizzie, Nancy, Rachel, Tiffany, Jae, Glenda, Bridgett, Jernetta.  Bless you all.”  Patient – J.R.

 

  • Melissa Jones did an outstanding job taking care of my during my stay at Coliseum Northside after neck surgery.  I very much appreciated her professionalism and dedication.”  Patient – D. W.

 

  • Shout out to Clara Parks for going out of the box and into the fresh food section of the Kroger for a patient with a very particular diet.  Yes, we had a patient last week that is strictly organic, and very sick, she NEEDED nutrition……….Miss Clara took herself right down to the Kroger and bought her some organic foods to prepare for her……….the family was over the TOP thankful!!!!!  And…..when the patient transferred to CMC, she contacted the chef over there to let him know her preferences too…………now that’s how it’s done at CNH!!! – Christie Amerson

 

  • “Thanks so much to Talsha Sanders for all you did to make our stay at Coliseum Northside more comfortable.  You are exceptional and thanks so much for going above and beyond.  Patient – Anonymous

 

  • Elaine Vaughn (PASA) is a true professional with a desire to make a hospital visit as comfortable as possible.  I drove from Atlanta and it was worth every mile – great job Elaine.”  Patient – M. B.

 

  • “All of the following people at Coliseum Northside deserve a gold star – they are fine individuals:  Sara, Kelly, Brittany, Darcell, Consuela, Missy, Auneen, Selethia.  Also, Ramon and Austin from Physical Therapy were great.  Forgive me if I missed anyone on the team that worked with me during my surgery – you were all superior.  All were truly professional in every way.  If all professionals were like these, no one could ever have a complaint.  God bless you all.”  Patient – B. H.

 

  • “I was very ill and was a patient in the ER last evening. Dr Sanchez was wonderful as well as the staff.  After lab studies revealed a possible clot, I had a chest X-ray, a chest CT and an ultrasound. Patti Deck did my chest X-ray.  Patti and John did my CT. I cannot tell you how wonderful and efficient they were.  They were caring and professional.  Becky has a great team and it proves someone is doing something right.”  Patient – L. P.

Enjoy the rest of your summer and the start of this new school year!

Steve Daugherty - CNH