Steve’s Weekly Wrap Up (August 18, 2017)

back to school 3School is officially back in for everyone now and that is evident everywhere you look. Traffic is heavier in the mornings and evenings, those big Bluebird buses are making stops everywhere, our pediatric emergency room volume is up and many of you are balancing work with open houses and coordination of after school activities. This can be a stressful time, and I hope that you can find a little time for some relaxation among all that chaos as you get into your school calendar routines. Here are some quick stress relievers for parents:

kiss

  • Kiss your spouse/significant other:
    • Drops cortisol levels!
  • Read a book:
    • Even 6 minutes of reading can lower your stress level by as much as 68%
  • Make sure you get at least 8 hours of uninterrupted sleep.

Good Luck parents!

eclipse]

The upcoming solar eclipse on August 21st is the number one topic currently. While I don’t expect a significant impact on the hospital, we are preparing just in case. Our ED will need to be prepared for an unexpected influx due to eye injuries and trauma associated with improper observation of the eclipse. Here are some don’ts:

  • Don’t pull over on the side of the road to observe; go to a parking lot off the roadway!
  • Don’t observe with the naked eye; use approved eye protection.
  • Don’t try to drive and observe with or without the protective glasses.

Moon Pies over Macon

DO attend our Moon Pies over Macon event on both campuses! The peak of the eclipse for Macon will be about 95% at 2:39pm! If you are going to North Georgia or South Carolina to see the full eclipse, leave early as traffic to those areas is expected to be heavy.

tailgate

Football is in season! Enjoy FREE general admission tickets to the 2017 season opener on THURSDAY, AUGUST 31 at 7PM and join us beforehand for a Tailgate with GREAT food hosted by EAG!  To claim your tickets: Email athletics@mercer.edu and let them know you are with Coliseum Health System, the number of tickets needed, and make sure to mention to tell them it’s for the August 31 game!  Once your ticket request is submitted, you will receive a confirmation email (Please allow a 48 hour response time). Tickets will be available on Game Day at the Will Call ticket booths.  Your tickets will be under the group name: Coliseum Health System. Note: parking onsite is $10! I look forward to seeing you all at our tailgate, meeting your families and seeing a Mercer Bear victory!

 

we're hiring

I received a question on Ask Steve about what I was doing about recruitment and retention with the many job openings we have at both hospitals. First, I would say recruitment and retention is a team sport. Everyone plays a part in this process from the Executive team, department directors and staff members. All of our jobs are posted on the internet on sites like Facebook, indeed.com, Google, CareerBuilder, etc. We ask our leaders to contact these qualified candidates within 24-48 hours of receiving a referral from our recruiters. We offer a $1500 employee referral bonus for any applicants you refer that get hired and you can receive this for as many as you refer!

now hiring 2We have a Nursing Job Fair Tuesday, August 29 from 10AM-4PM at The Marriott (240 Coliseum Drive, Macon). Refer a friend, and be rewarded!! Refer an RN, and if hired, receive a $3000 referral bonus! NO LIMIT to the number of referral incentive awards an employee may receive. Employees who bring a nurse to the job fair will receive a $50 gift card for each qualified applicant!

Hand Checking Box Next to the Word Strength

For retention, we have implemented a new on-boarding process that includes a 6 month check-up with the executive team to understand how their orientation has been to our hospital and what we are doing well and what we can do better to retain these new staff members. We need you to welcome them and assist in this on-boarding. One of the top reasons to stay is co-workers and their manager. Our nursing students are a great source of future talent and how you embrace and mentor them when they are here for clinicals increases our chance of being a choice for them at graduation.

cashLastly, we are closely monitoring the market for pay equity and making adjustments to stay competitive. This is a dynamic process and has led to some changes this year in several positions. EVERYONE has to create work environment that is welcoming, professional and collaborative. Just like our patients everyone wants to feel included, informed and to work with people that share our Coliseum values: Compassion, Accountability, Respect, Excellence and Service.

code of conductImportant: If you have not completed the one hour online Code of Conduct refresher by September 1st you will not be able to work at CMC or CNH. Please make sure this is completed within the next 13 days!

thumbs up

Recognition:

CMC:

  • Kudos to Diana Meza and Yavesa Croom, 3East, and Lisa McBee-Gabriel, Bed Placement, for quickly recognizing symptoms that we don’t often see, and placing a patient in the appropriate isolation! – Brandi Jones, Director of Infection Control.

 

  • Just wanted you to know if you didn’t already that Ben learned the daughter of one of his patients is turning 3 today.  He took the initiative to get her balloons, refreshments and had a birthday party for her.  What an incredible thing for him and his staff to do.  The leadership example Ben is setting on 3W is amazing and I am so proud of him.  This is the kind of thing that sets us apart from other hospitals and creates happy memories a patient will never forget.  It’s a recipe for patient loyalty. – Patti Jones

 

  • Congratulations to Dewitt Gholston, IT Technical Analyst for successfully completing his Bachelors of Applied Science and Informatics. – Nick Shealy , Director of Information Technology

 

  • Coliseum Center for Behavioral Health staff has done an exceptional job blazing the path as the South Atlantic Division EBCD Behavioral Health Pilot site. The Go-Live was a huge success and many staff have noted that the screens and processes are much more efficient. We are so proud of the level of engagement, ownership and commitment each team has exhibited during this entire process. This pilot from Lifeline to Nursing to Activity Therapy and Social Services has impacted every area of Behavioral Health Inpatient. Additionally our Outpatient programs have moved from a paper chart prior to the pilot to an electronic chart in just two weeks. Thanks you to all of the Behavioral Health staff. What an accomplishment by all! We would also like to thank Niccole Payne and Chuck Renfroe for their amazing IT management of this process. The Division Pilot team noted best practice at our facility with the level of hands-on, engagement of the BH leadership team and further noted that in 14 EBCD Go-Lives this was only the second one in which the CEO was present. Thank you Steve for your support! – Jessica Hatcher, Assistant Vice President – Coliseum Center for Behavioral Health

 

  • “I would like to let someone know how professional, courteous and helpful Anthony Poole in your instrument processing dept. was to me when I delivered instrument trays.  This was my first visit to CMC and I have never been treated or welcomed like this at any other facility in my career.  He is an outstanding person who went above and beyond; you should be very proud to have an employee of his caliber.” – Wes Collier – Precision Spine/Debbie Deeb, Director of Operating Room

 

  • Congratulations to Sherry Decker in Risk Management.  She passed her exam and has received her CPPS (Certified Professional in Patient Safety).  Receipt of this certification acknowledges critical competencies in patient safety for today’s health care environment. – Lynn Hamilton, Director of Risk Management.

 

  • Case Management is very instrumental in the management of patient hospital utilization, discharge planning, and transition of care.  There is an extraordinary amount of collaboration with patients, families, physicians, insurers, hospital departments, post-acute care facilities, other hospitals, transport companies, transfer centers and other outside agencies involved with effectively managing patient care.  Over past several months, Case Management has significantly improved on coordinating post-acute care transitions, provided patients with the necessary resources/support to improve their conditions and reduce re-admissions, and diluted the cost of patient care for all stakeholders by reducing the Average Length of Stay.  I want to thank Nora and her team for the exceptional management of patient care and their commitment to the care and improvement of human life! – Elmer Polite, Chief Financial Officer

 

  • Congratulations to Registration for being number 2 in the Division for PCP capture upon registration!  – Jennifer Sanders

 

CNH:

  • “I have been to hospitals that go through the motions of health care.  Your hospital employees from the registration office to the floor nurses, housekeeping, dietary are the BEST.  They execute with sincerity.  Thanks so much.” – patient

 

  • “The staff was outstanding. Ms. Joyce was a happy face to see first thing in the morning of my son surgery. She showed us where everything was and made us feel relaxed about being in your hospital. It was our first time being there. Thank you for taking care of my son!!!”  Patient’s family – P.L.

 

  • “I have worked in customer service all of my adult life, so when someone provides excellent customer service, I really appreciate the effort.  Thank you Elaine Vaughn for making this process easier and also for your kindness.”  Patient P. P.

 

  • “My mother’s stay here at Coliseum Northside has been a wonderful experience.  The staff are so compassionate, kind, considerate and take pride in making sure my mom (and I) were comfortable.  Special thanks to Kim Edwards, Lizzie Johnson, Auneen and all of the night shift.”  Patient – L.R.

 

  • Jessica Upstack goes above and beyond to make sure patients are comfortable and taken care of.  She is awesome!”  Patient – J. M.

 

  • “Thanks so much to all the rehabilitation staff that got me up and moving around, they were a lot of help to me during my stay.  Also would like to thank the nursing staff on the floor with a special thanks to Tammy Reeves as she seemed to have no problem taking this old bull by the horns and getting things done.  I knew I was in good hands when Ms. Sheila and Ms. Kelly walked in.  The X-ray staff was great because I got in and out fast and had fun doing so.  Couldn’t have been treated better by any of the staff during my stay in your hospital and I appreciate all they have done to get me back on my feet.  Thanks again!”  Patient – G.W.

Thanks for all you do to provide great patient care in our hospitals. Have a great weekend!

Steve Daugherty - CNH