Steve’s Weekly Wrap-Up (October 6, 2017)

Above all else, we are committed to the care and improvement of human life.

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Just four weeks ago, we asked everyone to consider a donation to the United Way of Central Georgia as a way to extend our mission outside of our hospital and into the community we serve. You responded and here are the results!



  • Total with match – $48,343.38
  • Amount of people contributing – 128
  • Leadership level members with match – 21
  • Jeans Fundraiser  – $788
  • EAG fundraiser– $1067.63
  • CMC Total – $50,199.01

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  • Total with match – $20,457.84
  • Amount of people contributing – 49
  • Leadership level members with match – 8
  • Jeans Fundraiser $ – $35
  • CNH Total – $20,492.84


CHS Total: $70,691.85 !!!


As a Board Member of the United Way, I want to says thanks for supporting the 34 member agencies and their clients who will benefit from your charitable giving and providing middle Georgia another look at how we impact our community. Thank you, thank you, thank you! Also, thanks to Robin Parker for taking one (pie) for the UW! She is such a good sport and advocate for the work you do along with her marketing team.

Steve waiterOn October the 3rd, I represented Coliseum Health System, as a celebrity waiter for the Crisis Line & Safe House of Central Georgia’s Appetites for Advocacy fundraiser. Thanks to those of you who donated online or attended the event and helped me raise $2,500 of the over $25,000 total collected. These funds were matched by the Macon Circuit District Attorney’s office providing over $51,000 for domestic violence and sexual abuse victims in our community. I was honored to represent all of you at this event.

improveLast week I reminded you of our deadline to have your department employee action plans completed and the process of executing these actions plans. This week I want to share with you some areas we will be working on as individual hospitals and health system. Here are the broader issues you identified for improvement:

  • My facility is a place where differences are valued and people feel included.
  • Our company has a vision/strategy/mission for the future that motivates me.
  • My facility leadership team does a good job communicating the rationale behind why changes are being made.
  • The amount of work I am expected to do is realistic.


We will communicate specific actions around these items with your directors and on our communication boards and stoplight reports. Thanks for your valuable input in making our health system stronger and the employer of choice.

savannahThe executive team traveled to Savannah this week to present our strategic/budget plans for 2018. The key areas we discussed were general surgery/trauma/bariatrics, neurosciences, gastroenterology, emergency services, cardiovascular services, Women’s Services and NICU, behavioral health, graduate medical education, gastroenterology, orthopedics and urology/robotics. We presented along with Fairview Park to connect the middle Georgia market strategies and growth opportunities. I am excited about our growth opportunities for 2018 at both hospitals!

Las Vegas shootingThis week we watched another tragic mass casualty event in Las Vegas. We have 3 HCA hospitals (Sunrise, Southern Hills and Mountain View) there who heroically treated and saved the lives of many of these shooting victims. This should heighten our awareness that we need to be prepared on a moment’s notice to be able to have a coordinated, effective response when these events occur. As such, I have asked our emergency preparedness coordinator to step up our drills at both hospitals to make sure we are ready. Please review your department specific plans and responsibilities in preparation for these drills be they active shooter, mass casualty or code Adam.

Survey. 3D little human character X2 during Survey. Green.To ensure the safety of patients and the quality of the care we are delivering each day we must be continually monitoring and making changes to our care and care environment in conjunction with the Joint Commission standards. We are now in the survey window and have been notified that many hospitals scheduled for 2018 surveys may in fact be surveyed in late 2017. We must be in a constant state of readiness, following our policies and safety measures every day as we care for our patients. Please look at your practices, review your policies and look at your care environment with fresh eyes daily to make sure we are always survey ready.

AIDETI know everyone is working hard on our patient experience but frankly we are not moving the needle. We continue to be well under our goal (50%) of patients that rate our hospitals a 9 or 10. You’ve done a lot of good work and we now need to remove more variation in our practices to be able to improve our performance and our patients perception of our care. We are doing a refresh of AIDET, how we greet our patients, on every encounter. This is not a nursing only responsibility but everyone’s including myself. This is a key communication technique to show respect for our patients, keep them informed about their care and thank them for choosing our hospital to receive their care. Thanks for practicing this approach to patient care on every encounter.




  • Thanks to all of those who assisted in the Meditech issues that we had earlier on in the week. When we have issues, they seem to last for a few days (core failure, Meditech, hurricane weather, etc.). With those recent events, it is evident that we are prepared for anything that may come our way, day or night.  That is a testament to the experience, customer service, and ones pride in the support we provide to our facilities. We have a critical role in the quality of care that we provide to our patients. Thanks to each of you for helping to complete the circle, that is our “TEAM”. – Nick Shealy, IT Director


  • I would like to recognize Matisa Womack for her positive attitude and passion for her job.  She has put in numerous extra hours these past two weeks to assure our employees had convenient hours to get their flu vaccines.  Almost all employees that have received a vaccine from Matisa are raving that “It was the best injection I have ever received and they want her again next year!”  She does all this with a smile and kind word for everyone.  I feel truly blessed to have her as our Employee Health Nurse. – Sherrie Rollins, Manager – Employee Health


  • I just wanted to say THANK YOU  to Elizabeth Obry for all of your help during the Prostate Screening and Car Show.  We certainly couldn’t have done it without you and Alex!  You were such a big help and we appreciate your willingness to roll up your sleeves and scoop out popcorn!  You came so that you could let Alex get a few volunteer hours and ended up putting in a few of your own –  and we are so grateful!  The event was a success and we couldn’t have pulled it off without the help of people like you! – Jennifer Jones, Marketing


  • I would like to send a special thanks to Jennifer Sander’s, Denise Fletcher and the entire registration team for all of their help with the new registration process for patients in Behavioral Health. Their enthusiasm, willingness to assist and responsiveness to patient needs is a wonderful example of living our Mission. – Jessica Hatcher, Assistant Vice President – Behavioral Health


  • A big thank you to Tara Howard & Latasia Watts who gave up their Saturday morning last week to draw PSA screens for over 80 health fair participants at the prostate car show. – Redonna Bunch, Lab Director



  • I just received about the sweetest phone call I have ever gotten in my OVER 25 years here.  P.H. called to say that she had just been dismissed from CNH but needed to call immediately to tell us what a “jewel” we have in Patrick Howard in Dietary.  She has been here so many times over the years that most of our employees remember her by name.  P.H. says that every single time she is here that Patrick ALWAYS comes up and checks on her.  Apparently her health has declined after a stroke and she is not eating much.  She says that Patrick noticed her tray coming back and her not eating and was concerned.  She said in the “sweetest voice she’s ever heard”, Patrick looked at her and said “Mrs. H. , I am really worried about you and I want you to try as hard as you can to eat something – and if you don’t want this ham sandwich I will go down and get you whatever it is that you will eat”.  He continued to tell her that because she was diabetic it was very important for her to eat and be as healthy as she can be so that she can get better.  Mrs. H.  started crying as she told me this story and I couldn’t help but get teary myself.  She said nobody knows what it meant to her to have somebody that wasn’t even in charge of her care, to be so kind and concerned for her well-being and she wanted me to tell all the “people in charge” what an amazing young man Patrick is.  I assured her that I would pass it along and we would make sure Patrick was recognized.  – Amy Stokes


  • “The entire staff on the 2nd floor has been wonderful to my mother and provided excellent care!  I would also like to thank the night shift staff for taking such good care of my mother on the 2nd floor.  I never met them because I was not here when they were working but I am very appreciative of all the good care they gave my mother.  Thank You!”  Patient  – A. N.


  • “Everyone was wonderful but Hellon and Talshal went above and beyond.  They checked on my mom and made sure she was comfortable and well taken care of.  My sister and I felt comfortable leaving my mom because we knew she was in good hands.”  Patient – V. E.


  • “God blessed me with some wonderful nurses, CNA’s, doctors as well as people in the dietary department.  They all went above and beyond their job.  Salathial is a true asset to this hospital and Darcell is 5 stars all the way!”  Patient – J. J.


  • Debbie Middlebrooks is an awesome nurse!  She was very attentive and made me feel at ease.  Most of all, she was able to get an IV in my tiny veins without problems.  She is great!”  Patient – M. M.

Steve Daugherty - CNH