Steve’s Weekly Wrap-Up (December 7, 2017)

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We are in the final days of 2017 and it has been a great year for Coliseum Health System! Elmer Polite joined us as our new Chief Financial Officer and Greg Caples as the new CEO for Coliseum Northside Hospital. We have had major projects approved for both hospitals such as cath labs, interventional radiology lab, 64-slice CT scanner, and ED expansion projects at both campuses just to name a few. With your help, we developed a plan to refresh and deep clean patient rooms (33 completed so far), purchase new equipment like SCD pumps and IV poles, refreshed the showers in the Behavioral Health unit and upgraded the elevators at Northside. While we can’t always resolve every issue that comes forward, we always look for the “yes” to the issues you share with us. I hope that you continue to work on your individual employee survey action plans to develop a workplace that is a joy to work in every day. When you are smiling, our patients are smiling. It’s contagious!

Bulldogs Rose Bowl

Jake Fromm Lee Fromm_2Congratulations to our very own Lee Fromm, Case Manager in Behavioral Health, whose son Jake led the Georgia Bulldogs to their first SEC title since 2005! They now take on my Oklahoma Sooners in the Rose Bowl for a shot at the National Championship held in Atlanta this year. As a true freshman, no one could have handled the pressure associated with this achievement without the values instilled him by his parents. Congratulations to the Fromm family and their piece of Georgia Bulldog history. Go Dawgs!

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We hope you all enjoyed our holiday meal this week. It was nice to see entire departments like PBX sharing some time together as well as a lot of cross department socializing. My special thanks to those brave souls that entered the ugly sweater contest at CMC. The ED took home first prize with an ill-fitting, gaudy design showcased by their fearless leader, Todd Braswell. A very close second was Food and Nutrition Services modeled by Steven Derrick that incorporated a lot of “stuff” and some components from the kitchen. Special mention to Emily Newberry, whose team decided to punish this die-hard Dawg fan with a Alabama Roll Tide ensemble. I am not sure I need to say anything else except Boomer Sooner! The Laboratory (Redonna Bunch), Cardiovascular Services (Kim Mancin) and Ethics and Compliance (Michelle Hammock) also had some interesting and ugly entries!

I want to say thanks to all the staff who came out to the Macon Christmas Parade last Sunday and represented Coliseum Health System on our float. We had great weather and a great theme for our float, the “Healthy Elfies,” and our Santa hats promoting our pediatric ED were a hit! We gave out over 1,000 hats in record time! Special thanks to Robin, Jennifer and Lindsey for our live broadcast of the parade on Facebook.

facebook likeEvery month we monitor our online reputation for both hospitals and are scored on a scale of 1-5 (5 is best) by an agency called Binary Fusion. They scrub the internet social media sites like Facebook and Yelp to look for and grade comments made about our hospitals. For the month of November CNH scored a 4.9 and CMC scored a 4.2 well above the HCA average of 2.6 and National average of 2.9!!!! Our patients and their families are saying great things about the care you are providing and you should be very proud. Thank you for living our mission!

pruett health

We have kicked off a partnership with Pruitt Health for palliative care services. Palliative care provides care to those with a serious or chronic illness – from the time of diagnosis throughout the course of treatment – that optimizes quality of life by anticipating, preventing, and managing suffering. It is delivered by an interdisciplinary team of physicians, nurses, social workers, chaplains, and other practitioners to address the physical, intellectual, emotional, social, and spiritual needs of patients and their families. Hospice is palliative care, but palliative care is not always hospice. Palliative care provides relief from pain and other distressing symptoms, enhances quality of life, and may also positively influence the course of illness, integrates the psychological and spiritual aspects of patient care, uses an interdisciplinary team approach to address the needs of patients and their families. This typically includes a physician, nurse, social worker, pharmacist, chaplain and others as needed, offers a support system to help patients live as actively as possible throughout the course of an illness, offers a support system to help loved ones cope with stress during the patient’s illness and in their own bereavement, is applicable early in the course of illness, in conjunction with other therapies that are intended to cure an illness or prolong life, such as chemotherapy, radiation therapy, surgical procedures, etc., and affirms life and regards dying as a normal process. Any one of the millions suffering from a chronic illness would benefit from ongoing palliative care to enhance their quality of life. About half of all Americans live with at least one chronic illness, and that number is projected to increase by more than one percent per year by 2030. Sixty percent are between the ages of 18 and 64. This is a big step forward for Coliseum Health System in improving the quality of life for our patients.

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For most of us, the holidays are a joyous time of celebration and time spent with family and friends. I hope that all of you are able to celebrate in your own way with your families and friends during this season. For some, the holidays can be a stressful and sad time of year either because of finances, loss of a loved one and other stressors not easily identified. Please watch for those signs in your family members and co-workers, and let us know if we can help. The Employee Assistance Program is a free benefit that can be accessed to help during this time. I have shared with some of you that my Mom suffered from severe depression when I was just 8 years old, and I know how difficult it can be to watch someone you love suffer in a way you may not fully understand. Thankfully for my Mom, and many others, there is treatment that can help, like the services we offer here at CMC. Thanks to those professionals, I have celebrated many happy holidays with my Mom.

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My wife Lynda and I will be celebrating Christmas in NYC with our daughter, son-in-law and grandson, Rylie. We will be back in Macon to ring in the New Year and look forward to another great year for Coliseum Health System!

Recognition:

presentWe have now kicked off our Coliseum Cares recognition Program and all of you should be receiving your first points award as our holiday gift this year. I will begin guiding you to the recognition wall to see who has been recognized each week by managers and peers. If you go to:

https://coliseumcares.isrewards.com/Company/CHSPoints/Login.aspx and sign in using your ¾ ID and password then go to Social in the header and click on Recognition Wall to see if you or co-workers have been recognized or you can recognize someone you believe is living our mission, vision and values. Here are a few that have been posted so far:

Coliseum CARES Recognition: 

  • Kyle James– BH PHP – You are being recognized by the Marketing Department for your constant willingness, quickness to respond and EXCELLENT execution in media interviews! Thanks for all that you do for our patients and community!  – Robin L Parker 12/7/2017

 

  •  James C Gay  – Emergency Department – Way to go speaking on the phone to the patient who needed her diagnosis cleared up! -Jennifer R Newby 12/7/2017

 

  •  Matisa L Womack – Employee Health   -Matisa, Thank you for all of the assistance you provide HR at CNH on Tuesdays. Priscilla recognized you for always assisting her and being such a great team player. We appreciate your support!   – Louise N Truitt 12/6/2017

 

  • Elizabeth K Mills – 4 East Progressive Care Unit   -Elizabeth, thank you for all of the hard work that you put in while caring for your patients. It is not unnoticed by myself, your patients, and their families. You have been described as, “So precious, like an angel, and can’t say enough about her!” Thank you so much for living our mission daily! –  Lesley A Andrews 12/4/2017

 

  • Amy M Stokes – Administration  – Amy, During today’s employee rounding, Tracie recognized you for your willingness to help and your commitment to making sure events go smoothly for the staff at Coliseum Northside. We appreciate your support and teamwork.  – Louise N Truitt 12/6/2017

 

  • Cindy Seredick   Coliseum Health System | 08158 | 60002 | Nursing Administration  – Cindy, You were identified today during employee rounding for your helpfulness whenever needed and team spirit. Thank you for your HR support and wonderful attitude! We appreciate you! – Louise N Truitt 12/6/2017
  •  Kimberly Whitehead – PA Coliseum   -Took great care dealing with a sick patient and family member by assuring them that we were doing all we can to help the patient get admitted. –     Barbara A Ryan 12/6/2017

 

  •    Carole Radney – Diabetes   -You are being recognized by the Marketing Department for your commitment to our employees and our hospital and for your leadership in EAG-   Robin L Parker 12/6/2017

 

  •  Velice A English   Coliseum Health System | 08158 | 63102 | 4 East Progressive Care Unit   -Thank you for living our mission, Velice! You are repeatedly recognized by patients and their families for your compassion and excellent service. Examples of praises received are, “Awesome!, She just stands out!, She reads our minds and we don’t have to ask for anything.” We are so glad to have you!  -Lesley A Andrews

 

  • Vera Carter – Guest Services   -You are being recognized by the Marketing Department for your commitment to our employees and our hospital and for your leadership in EAG! – Robin L Parker 12/6/2017

 

 CMC Employee Recognition: 

  • Two weeks ago a nurse from ICU by the name of Laney, was outside of CT with her own patient when a visitor asked if she would look at her leg because he cat bit her that morning. Without hesitation Laney rolled her pants up and examined her leg that was red and inflamed and advised her to go to the ER.  I walked up at that time and recognized the visitor to be one of my neighbors who was actually here with someone else.  Nadine White, OR, escorted her to the ER where she sought treatment.  What a wonderful act of kindness and professionalism from Laney and Nadine, this grateful neighbor has shared this story to our whole community and could not be more pleased with CMC.  Thank you both for living the mission. – Debbie Deeb, OR Director

 

  • C Sabathne, LMFT in Behavioral Health- Social Services, traveled with Team Rubicon to Texas recently to assist in cleanup efforts which continue due to the destruction left behind by hurricane Harvey.  He donated his time generously and shared with our  team some pictures and experience.  It was both sad and rewarding for him.  The remaining devastation and debris left behind were unbelievable!  Thanks you C. for volunteering for this important service! – Don Tillman, Director of Social Servcies and  Activity Therapy, CCBH

 

CNH Employee Recognition: 

  • “We had a patient in ICU that was in respiratory distress.  As the patient began to become more critical, Laura McCLendon took the steps to get in touch with the correct doctors to get this patient the help they needed. ”  Employee – Shanquita Owens

 

  • “What makes you have a great hospital or business are your employees.  Without a compassionate, caring & professional staff you would have just another hospital.  Special thanks to LaTonia Rountree, because of her you have an EXCELLENT hospital.”  Patient – T. D.

 

  • “We were here 5 days following my mom’s accident, surgery & recovery.  Shandrea really made our stay more bearable because she is an excellent nurse and very kind & compassionate.  Thank you Shandrea from the bottom of our hearts!”  Patient – K. H.

 

  • Talsha Sanders is an excellent nurse!  Talsha most definitely went above and beyond each and every day to make us feel right at home.  She treated us as if we were her very own family and not patients.  Cannot thank her enough!”  Patient – C. D.

 

  • Kayla Crowe (Lab) & Nicole Williston (RN) are very well trained employees with great bedside manner that makes it much easier on a patient.  They both paid very close attention to detail and in my opinion they are MUST KEEP EMPLOYEES.  A valuable asset to this hospital.”  Patient – K. P.

 

  • Julana Monroe (ICU) did a great job in assisting the mother of a patient we had in ICU.  The patient’s father went missing and Julana did everything she could think of to find him including keeping the wife in a calm state until the patient’s father was found.  Great job!”  Employee – Shanquita Owens

Happy Holidays!

Steve Daugherty - CNH

Steve

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