CNH Weekly Service Behaviors – Week 11 of 12: Value Others and Embrace Diversity

respect

It is easy to hear respect in a person’s tone of voice, see it in their body language, and understand it in the words they use to address you.  Our patients, their family members and co-workers carefully observe how we all speak to them and how we treat each other.

give respect get respectThe things that we do every day demonstrate that we are committed to respectful interactions with others.  Our patients’ anxiety level lowers and they are more likely to partner in their care experience when they feel respected. They also have more confidence in our care when they see we respect each other.

The following are some behaviors that we can all strive to incorporate into our daily work:

  • Respond calmly, rather than defensively, when communicating with patients, families or coworkers who are anxious or upset
  • Resist making quick conclusions about others.  Take the time to understand others points of view.
  • Never argue with or criticize others in front of patients or visitors.  Have private conversations with co-workers if a conflict arises – resolve issues quickly.
  • Address patients by their preferred name

EMBRACE_DIVERSITY

Please continue to include these messages in your shift huddles and departmental meetings.  Encourage your team to collect examples of how they have demonstrated these behavior this week.

Share with each other and celebrate the success of your department as you live our Mission: Above All Else, We are Committed to the Care and Improvement of Human Life…