It is easy to hear respect in a person’s tone of voice, see it in their body language, and understand it in the words they use to address you.
I’m excited to share our bi-weekly Division and Facility performance to goal for Improving 6,768 Patient Lives in 90 Days.
I’m glad to be back today with our sixth message – Listening to Hear.
As you know, one of our pillars of performance is Service. Over the next twelve weeks I will be sharing a weekly Service Behavior that I would like for all of you to focus on that week.
Again this week, I want to congratulate everyone on our patient experience scores which are leading the South Atlantic Division and put us in the top quartile nationally in 3 of the 4 tracks.